Refund Policy

Effective date: 22 March 2025

This Refund Policy explains how refunds work for Zoli. It forms part of our Terms of Service.

1. Digital service

Zoli provides digital educational content delivered online. Statutory rights (including consumer withdrawal rights where applicable) may apply depending on your location and how you purchased. Where the law gives you a mandatory right to cancel or receive a refund, this Policy does not limit that right.

2. General rule — subscription fees

Except as set out below, subscription fees are non-refundable once charged, including if you do not use the Service or forget to cancel before renewal. Cancelling stops future charges; it does not automatically refund the current billing period unless we agree otherwise or the law requires it.

3. Cooling-off / withdrawal (consumers)

If you are a consumer in a jurisdiction that provides a right of withdrawal for distance contracts: for digital content that you requested immediate access to, you may be asked to consent to immediate supply and acknowledge that you lose the right of withdrawal once delivery begins, where permitted by law. If a mandatory cooling-off period still applies, we will honour it in line with applicable law.

If you believe you have a statutory cancellation right, contact admin@guemw.com with your account email and purchase details.

4. Billing errors and duplicate charges

If you were charged incorrectly, charged twice for the same period, or believe there was a payment processing error, contact admin@guemw.com within 14 days of the charge. We will investigate and, if appropriate, refund or credit the erroneous amount.

5. Extended access failure

If you are unable to access subscriber content for an extended period due to a fault on our side (not your device, network, or third-party blocks), contact admin@guemw.com. We may, at our discretion, extend your access or provide a partial or full refund for the affected period.

6. Chargebacks

If you dispute a charge with your bank or card issuer ("chargeback") without first contacting us, we may suspend your account pending resolution. Fraudulent or abusive chargebacks may result in termination of access.

7. How to request a refund

Email admin@guemw.com from the email on your account. Include: full name, account email, date of charge, and reason. We aim to respond within 5 business days (not a guarantee).

8. Method of refund

Approved refunds are made to the original payment method where possible. Timing depends on Stripe and your bank.

9. Changes

We may update this Policy; the effective date at the top will change. Material changes will be communicated as described in our Terms.

Have this policy reviewed by a qualified lawyer for your business and jurisdictions before relying on it.